Refund policy

Effective Date: July 9, 2026
Company: RIF Legacy LLC
Address: 30 N Gould St Ste N, Sheridan, WY, 82801, USA
Email: info@elvacosmetics.com
Website: https://elvacosmetics.com

1. Overview

At ELVA Cosmetics, your satisfaction is our priority. Because healthy hair and scalp results build over time, every order is backed by our 90-Day Money-Back Guarantee.

2. 90-Day Money-Back Guarantee

If you are not completely satisfied with ELVA for any reason, you may request a full refund within 90 days of delivery, even if the product has been opened and used. Simply email info@elvacosmetics.com with your order number and we will process your refund. No forms, no hassle.

3. Standard Returns

Unopened items in their original packaging may also be returned within 90 days of delivery for a full refund. Proof of purchase is required. We cannot accept returns of gift cards or digital products.

4. How to Request a Refund or Return

  • Email info@elvacosmetics.com with your order number and reason.
  • You will receive confirmation and any instructions needed.
  • If a physical return is required, ship the item to the address we provide.

5. Refunds

Once your request is approved, your refund is issued to the original payment method within 5 to 10 business days.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with photos of the product, the packaging, and the shipping label. We will arrange a replacement or refund.

7. Return Shipping

For most 90-day guarantee refunds you will not need to return the product. For standard returns of unwanted items, customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

8. Cancellations

Orders may be cancelled before fulfillment begins. Once a tracking number has been generated, contact info@elvacosmetics.com immediately and we will do our best to help.

9. Contact Us

RIF Legacy LLC
30 N Gould St Ste N, Sheridan, WY, 82801, USA
info@elvacosmetics.com
https://elvacosmetics.com

Last Updated: July 9, 2026